How to Deal with Unauthorized Charges Under Maryland’s Consumer Laws

Unauthorized charges can be frustrating and stressful, especially when they appear on your financial statements. Maryland’s consumer laws provide protection against these unwarranted charges, ensuring consumers have the right tools to rectify the situation. Here’s a comprehensive guide on how to deal with unauthorized charges under Maryland’s consumer laws.

1. Review Your Bank and Credit Card Statements

The first step in addressing unauthorized charges is to carefully review your bank and credit card statements. Look for any transactions that you do not recognize or that seem fraudulent. Make note of the dates, amounts, and names of the merchants involved.

2. Document Everything

Once you identify an unauthorized charge, document all relevant information. This includes the transaction details, any communications you’ve had with the merchant, and the date you discovered the charge. This information will be crucial when you file a dispute.

3. Contact Your Bank or Credit Card Company

Immediately report the unauthorized charge to your bank or credit card company. Most institutions have specific procedures for handling disputes. They may ask you to fill out a dispute form or provide additional information. Under the Fair Credit Billing Act, you have the right to dispute unauthorized charges, and your bank is obligated to investigate.

4. Know Your Rights Under Maryland’s Consumer Protection Laws

Maryland has specific consumer protection laws designed to safeguard you from fraud and unfair business practices. The Maryland Consumer Protection Act makes it illegal for businesses to engage in deceptive acts or practices. If you feel that the unauthorized charge was a result of illegal business practices, you may have grounds for a complaint.

5. File a Complaint with the Maryland Attorney General

If your issue is not resolved through direct communication with your bank or merchant, you can file a complaint with the Maryland Attorney General’s Office. They handle consumer complaints and can provide assistance in resolving disputes. Provide them with all documentation regarding the unauthorized charge to facilitate their investigation.

6. Monitor Your Accounts

After resolving the charge, continue to monitor your bank and credit card statements regularly. This will help you catch any future unauthorized charges early. Consider setting up alerts on your accounts to notify you of any new transactions.

7. Contact a Consumer Protection Attorney

If unauthorized charges remain unresolved and you feel your rights have been violated, it may be wise to consult with a consumer protection attorney. They can provide legal advice and help you understand your options for pursuing further action, including potential claims for damages.

8. Educate Yourself on Scams and Fraud

Stay informed about common scams and methods fraudsters use to gain access to your financial information. Awareness can help you avoid falling victim to unauthorized charges in the future. Regularly review resources provided by the Federal Trade Commission (FTC) and the Maryland Attorney General’s website for updates.

By following these steps, you can effectively deal with unauthorized charges under Maryland’s consumer laws. Protecting yourself involves knowing your rights, staying vigilant, and taking prompt action when necessary.