Maryland Consumer Protection: What to Do if You’re Billed for Unused Services

In Maryland, consumers have specific rights when it comes to being billed for services that they have not used. Understanding these rights can help protect you from unfair charges and ensure that you are not paying for services you don't need. This article provides a comprehensive guide on what steps to take if you find yourself in a situation where you are being billed for unused services.

1. Review Your Bills Carefully
The first step is to meticulously review your bills. Ensure that all charges align with the services you have agreed to. Look for any discrepancies or charges that appear for services you have not utilized or agreed to. Keeping a document trail will be crucial in the next steps.

2. Contact the Service Provider
Once you've identified the charges for unused services, the next step is to contact the service provider. Explain your situation, and provide them with any documentation that supports your claim. It’s important to have the conversation documented, whether by email or through recorded phone calls. This may help resolve the issue quickly.

3. Know Your Rights
In Maryland, consumers are protected under various laws that prevent unfair billing practices. Familiarize yourself with the Maryland Consumer Protection Act, which includes provisions against false advertising and unfair or deceptive trade practices. If you believe the service provider's billing practices have violated these laws, you have grounds for a complaint.

4. File a Complaint
If your concerns are not addressed satisfactorily by the provider, you can escalate the issue by filing a complaint. In Maryland, you can submit your complaint to the Office of the Attorney General, Consumer Protection Division. The division investigates consumer complaints and can offer assistance in resolving disputes.

5. Document Everything
Keep thorough records of all interactions with the service provider and any actions you take thereafter. This includes copies of bills, emails, complaint forms, and notes from phone conversations. Documentation will be crucial if you need to take further action, such as involving consumer protection agencies or seeking legal advice.

6. Consider Legal Action
If the issue remains unresolved, you may want to consider seeking legal advice. An attorney with experience in consumer protection law can help you understand your options, which may involve filing a lawsuit against the service provider if you believe your consumer rights have been violated.

7. Stay Informed
Stay updated on consumer protection laws in Maryland. Knowing your rights can empower you to deal with future billing issues more effectively. Additionally, consider subscribing to newsletters or joining consumer advocacy groups to stay informed about potential scams or unfair practices in your area.

While being billed for unused services can be frustrating, knowing how to respond can significantly impact the outcome. By following these steps and utilizing the resources available in Maryland, you can protect yourself from unfair billing practices and ensure your consumer rights are upheld.